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What We Do

We're a full-service AI software development company in Malaysia, building practical artificial intelligence solutions that deliver real business results. From custom AI development to on-premise GPU infrastructure - we've got you covered.

Custom AI Software Development

Enterprise-grade AI solutions built for your specific needs

As a leading AI software development company in Malaysia, we design and build intelligent systems that solve real business problems. Our team of AI engineers, data scientists, and software architects work together to deliver custom AI development solutions that integrate seamlessly with your existing infrastructure.

Whether you need an AI-first transformation of your entire business or a targeted solution for a specific challenge, we approach every project with the same commitment: build something that works, delivers measurable ROI, and can scale with your growth.

What We Deliver

  • Intelligent AutomationStreamline operations with AI-powered workflows that reduce manual work and eliminate errors
  • Predictive AnalyticsTurn your data into foresight with models that predict trends, demand, and outcomes
  • AI-Augmented ApplicationsEnhance existing software with intelligent features like smart search, recommendations, and auto-classification
  • Decision Support SystemsGive your team AI-powered insights to make faster, better-informed decisions
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LLM Fine-Tuning & Model Training

Custom language models trained on your data

Generic AI models give generic results. Our LLM fine-tuning services in Malaysia let you create custom language models that understand your industry, your terminology, and your specific use cases. Whether you need to train your own AI model from scratch or fine-tune existing foundation models, we have the expertise and infrastructure to deliver.

We specialise in building private LLM solutions that keep your data secure while delivering the intelligence you need. Our on-premise LLM training capabilities mean your sensitive data never leaves your control.

Our LLM Services

  • Custom LLM DevelopmentPurpose-built language models designed for your specific domain and use cases
  • Model Fine-TuningAdapt GPT, Llama, Mistral, or other foundation models to your business context
  • RAG SystemsRetrieval-augmented generation that grounds AI responses in your actual knowledge base
  • Model OptimizationQuantization, distillation, and inference optimization for production deployment
  • Private & Secure LLMsAir-gapped and on-premise deployments for regulated industries
  • Bahasa Malaysia NLPModels trained to understand and generate Malaysian language content
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AI Contact Center Solutions

Transform customer service with intelligent automation

Build a smarter contact center with our comprehensive AI contact center solutions for Malaysia. From intelligent voice bots that handle routine enquiries to real-time sentiment analysis that helps supervisors intervene at the right moment - we provide the full stack of AI capabilities modern contact centers need.

Our AI chatbot and voice solutions integrate with your existing telephony infrastructure, CRM systems, and knowledge bases to deliver seamless, intelligent customer experiences across all channels.

Contact Center AI Capabilities

  • Intelligent Voice BotsAI agents that handle inbound calls, answer questions, and route complex issues to humans
  • Real-Time TranscriptionConvert every call to searchable, analysable text as it happens
  • Sentiment AnalysisMonitor customer emotions in real-time and flag escalations before they happen
  • Agent AI CopilotGive agents real-time suggestions, knowledge surfacing, and automated after-call work
  • Voice BlastingIntelligent outbound campaigns with personalised AI-driven conversations
  • Omnichannel AIConsistent AI experience across voice, chat, WhatsApp, and social channels
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Computer Vision & Video AI

See and understand the world through AI

Our computer vision solutions process visual data at the speed of business. From real-time video analytics to document processing, we build AI systems that can see, understand, and act on visual information with millisecond precision.

Deployed across security, manufacturing, retail, and healthcare environments in Malaysia, our vision AI delivers actionable insights from cameras, documents, and images.

Vision AI Applications

  • Real-Time Object DetectionIdentify and track objects, people, and vehicles in live video streams
  • Quality InspectionAutomated visual inspection for manufacturing defect detection
  • Document AIExtract data from invoices, forms, ICs, and unstructured documents
  • Facial RecognitionSecure access control and identity verification systems
  • Retail AnalyticsCustomer counting, heat mapping, and behaviour analysis
  • Safety MonitoringPPE detection, hazard identification, and compliance monitoring
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GPU Infrastructure & On-Premise AI

High-performance computing for AI workloads

Not everything belongs in the cloud. For organisations that need on-premise AI solutions - whether for data sovereignty, latency, or security requirements - we design, build, and manage GPU infrastructure in Malaysia that powers your AI workloads.

From single GPU servers to full on-premise GPU farms, we help you build the AI infrastructure needed to train models, run inference, and deploy AI at scale - all within your own data center.

Infrastructure Services

  • GPU Server DesignCustom-configured NVIDIA H100, A100, and RTX systems for your workloads
  • On-Premise GPU FarmsMulti-GPU clusters for large-scale model training and inference
  • AI Data Center SetupComplete infrastructure design for AI-ready facilities
  • Private Cloud AIDedicated AI infrastructure with cloud-like flexibility
  • Edge AI DeploymentBring AI inference to the edge for real-time applications
  • Managed AI InfrastructureWe handle the ops so you can focus on the AI
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Industry-Specific AI Solutions

AI that understands your sector

Every industry has unique challenges that require specialised AI approaches. We've built solutions across Malaysia's key sectors, understanding the regulatory requirements, data sensitivities, and operational realities that define each industry.

Industries We Serve

  • Banking & FinanceFraud detection, credit scoring, regulatory compliance, and customer service AI
  • HealthcareClinical decision support, medical imaging AI, patient engagement, and health monitoring
  • ManufacturingPredictive maintenance, quality control, supply chain optimisation, and process automation
  • Retail & E-commerceDemand forecasting, personalisation, inventory optimisation, and customer analytics
  • TelecommunicationsNetwork optimisation, churn prediction, customer service automation, and fraud prevention
  • InsuranceClaims processing, underwriting automation, fraud detection, and risk assessment
  • Government & Public SectorCitizen services, document processing, and public safety applications
  • LogisticsRoute optimisation, demand prediction, warehouse automation, and fleet management
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Ready to Get Started?

Tell us about your challenge. We'll give you an honest assessment of how AI can help - no sales pitch, no obligation.

Let's Talk

hey@thoughtsmachine.com  |  +60 3-8689 2888